Quality Compliance Specialist (Pharmacy)

Location: US Remote; preferably aligned with the EST time zone to support pharmacy partner collaboration.

Salary: $90,000–$115,000 per year for US-based candidates; candidates outside the US receive a location-specific range from the recruiter.

Company

Hims & Hers is a public health and wellness platform providing personalized access to diagnosis, treatment, and prescription delivery.

What you will do

• Manage the intake, investigation, documentation, communication, and closure of customer and partner complaints related to prescription products.
• Review complaint accuracy, order and pharmacy attribution, triage cases, and route them to the appropriate pharmacy or compounding partner.
• Evaluate third-party investigations, assess root cause analyses, request re-investigations when needed, and determine complaint outcomes.
• Determine regulatory reportability under 503A/503B classifications and applicable FDA requirements.
• Track contractual and regulatory deadlines, escalate at-risk cases, and hold pharmacy partners accountable for complete investigation reports.
• Analyze complaint trends, prepare metrics for senior leadership, and lead cross-functional meetings focused on corrective actions and product improvements.

Requirements

• 4+ years of experience in pharmacy operations, quality assurance, or complaint handling in a regulated environment.
• Knowledge of 503A/503B compounding pharmacy regulations, FDA reporting requirements, 21 CFR Parts 210/211, cGMP, and GDP practices.
• Understanding of USP 795 and USP 800 standards and non-sterile compounding processes.
• Strong written and oral communication, analytical skills, documentation discipline, and the ability to manage multiple investigations simultaneously.
• Experience with complaint or case management platforms such as Zendesk.
• Active Pharmacy Technician or Pharmacist license preferred; a relevant bachelor's degree or an associate degree with equivalent experience is preferred.

Culture & Benefits

• Remote-friendly work environment with an EST time zone preference for partner alignment.
• Competitive salary and equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Medical, dental, vision, and parental leave benefits.
• Employee Stock Purchase Program and 401(k) with employer matching.
• Offsite team retreats and a workplace focused on ethics, wellness, inclusion, and belonging.