Senior Program Manager, Customer Health

Location: Pittsburgh, PA, United States

Base compensation: $92,253–$145,000 per year

Company

hirify.global develops healthcare technology and enterprise solutions.

What you will do

• Lead the enterprise customer health and survey program, including planning, governance, operating cadence, executive reviews, and decision management.
• Manage the full customer feedback lifecycle: listening, learning, acting, and communicating.
• Develop dashboards, scorecards, visualizations, and data-driven narratives for executive decision-making.
• Partner with Commercial Data Insights & Analytics to improve measurement methodologies, reporting, and insight generation.
• Align Customer Success, Product, Support, Marketing, Quality, Finance, and other functions around customer improvement initiatives.
• Identify and resolve gaps in data quality, technology, processes, reporting, and accountability.

Requirements

• Bachelor’s degree in Business, Statistics, Social Sciences, Market Research, Customer Experience, Data Analytics, or a related field.
• At least 3 years of experience in program management, customer insights, customer experience, market research, business analytics, or a related discipline.
• Experience designing, administering, governing, or analyzing customer feedback and survey programs.
• Strong knowledge of survey methodology, questionnaire design, sampling, segmentation, response bias, and data quality.
• Advanced analytical, dashboarding, executive communication, and data storytelling skills.
• Ability to lead cross-functional initiatives and influence stakeholders without direct authority.

Nice to have

• Advanced degree in Business, Analytics, Statistics, Customer Experience, Market Research, or a related field.
• Experience with Gainsight, Salesforce, VoC platforms, NPS, CSAT, customer health scoring, CRM, survey, or business intelligence tools.
• Experience in healthcare technology, medical devices, enterprise software, or complex B2B environments.
• Experience with predictive models, customer risk indicators, retention strategies, service recovery, or product improvements.

Culture & Benefits

• Cross-functional collaboration across Customer Lifecycle, Analytics, Product, Customer Success, Support, Marketing, Quality, and Finance.
• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs, life insurance, and disability coverage.
• Retirement plans with matching and paid time off.