Customer Support Representative I (Healthcare AI)

Location: Remote - California

Salary: $24.00

Company

hirify.global develops AI-focused healthcare products and systems.

What you will do

• Respond to client requests in a timely and professional manner.
• Retrieve inbound requests, address client needs, or direct requests to the appropriate department.
• Document client interactions thoroughly in Ambry systems and maintain assigned follow-up work lists.
• Retrieve and document verbal or written authorizations.
• Review, organize, process, and attach incoming documents to the corresponding cases.
• Use available resources to answer frequently asked questions about Ambry products and processes.

Requirements

• High school diploma or higher.
• Ability to communicate directly with clients and coordinate with internal departments.
• Ability to organize and attach documents to corresponding cases.
• Preliminary knowledge of billing and insurance.
• Ability to learn and communicate intermediate knowledge of Ambry products and systems.
• Previous healthcare or clinical laboratory experience is preferred.

Culture & Benefits

• Full-time employment.
• Remote work from California.
• The role provides supervision while the representative develops within the position.