Customer Insights Analyst

Location: Duluth, GA; hybrid schedule with 2 days in the office and 3 days remote

Salary: $80,000–$115,000 annually

Company

hirify.global is a financial services company recognized as a major workplace in the Atlanta metropolitan area.

What you will do

• Plan and scope customer, client, employee, and field representative research projects with stakeholders and leadership.
• Design, develop, and analyze surveys, research panels, interview guides, and other qualitative and quantitative studies.
• Connect customer data from multiple sources and identify additional sources to build a comprehensive view of the customer experience.
• Perform complex statistical analysis and create self-service insights dashboards, preferably in Qualtrics.
• Manage external research vendors and research panels, including recruitment parameters, quotes, and research delivery.
• Present clear, actionable insights and collaborate with business units, Strategy, and cross-functional committees to improve customer experience and guide investment.

Requirements

• Bachelor’s degree or equivalent experience in research, data and analytics, customer experience, business, mathematics, finance, statistics, market research, sociology, psychology, or a related field.
• 10+ years of relevant experience in customer experience research, marketing research, analytics, or a similar field; an advanced degree is preferred.
• Applied experience with qualitative and quantitative research methodologies and survey methodology.
• Experience using a comprehensive customer feedback platform from data collection through insight reporting and closed-loop follow-up; Qualtrics experience is highly desired.
• Experience managing external research vendors or research panels, with strong analytical, problem-solving, deductive reasoning, and critical-thinking skills.
• Ability to communicate analysis and recommendations effectively to technical and non-technical audiences and work both collaboratively and independently.

Culture & Benefits

• Hybrid work environment with regular office collaboration.
• Health, dental, and vision insurance from day one.
• 401(k) plan with employer match, flexible spending account, and health savings account.
• Vacation, sick, holiday, and volunteer time off, plus life and disability insurance.
• Professional development, tuition reimbursement, and company-sponsored social and philanthropy events.
• Equal opportunity workplace supporting diversity and inclusion.