Credit Operations Manager (Finance)

Location: Philadelphia, PA, United States

Salary: $77,390–$127,139.75 per year, plus potential incentive and retention awards.

Company

NewLane Finance is a commercial equipment finance company powered by hirify.global, providing financing solutions to small and mid-size businesses through equipment manufacturers, distributors, and dealers.

What you will do

• Lead, coach, and develop the Finance Coordinator team while managing daily credit operations.
• Oversee customer welcome calls, finance agreements, documentation collection, booking, and funding activities.
• Develop and implement process improvements across documentation, funding, servicing, and contract-closing workflows.
• Collaborate with Sales, Credit, Operations, and Technology teams to improve communication, efficiency, and scalability.
• Manage escalations involving transaction requirements, documentation, pricing, contract terms, customers, vendors, brokers, and internal partners.
• Monitor KPIs, operational quality, compliance, fraud indicators, documentation discrepancies, and corrective actions.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; equivalent experience may be considered.
• At least five years of experience in loan processing, documentation review, equipment finance, banking operations, or a related operational support function.
• Experience reviewing finance agreements, contract documentation, and funding packages is preferred.
• Strong customer service, relationship-building, communication, organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining accuracy and sound judgment.

Culture & Benefits

• Values include integrity, passion, teamwork, commitment to excellence, and inclusion.
• Health, dental, and vision coverage.
• 401(k) plan with matching contributions, flexible spending and health savings accounts.
• Life, accident, short-term, and long-term disability insurance.
• Generous paid time off, paid holidays, applicable sick leave, and potential parental and military leave.
• Professional development support and an environment that encourages new ideas.