Technical Operations Manager (iGaming)

Location: Birkirkara, Malta; hybrid working with 3 days in the office and 2 days from home

Company

hirify.global operates in the iGaming sector, delivering platforms, services, and infrastructure supported by technical operations teams.

What you will do

• Lead the 24x7 ServiceDesk, SRE, and Incident Management teams, providing mentorship and operational direction.
• Coordinate incident triage, escalation, resolution, and post-incident reviews across production environments.
• Collaborate with DevOps, Product, Engineering, QA, Security, Casino Operations, and other stakeholders.
• Align service operations, incident management, and reliability strategies with business goals and OKRs.
• Establish operational plans, allocate resources, manage risks, and provide regular service health updates.
• Promote accountability, continuous improvement, observability practices, and effective incident response.

Requirements

• Experience managing a 24x7 ServiceDesk, incident management, service operations, or another technical front-line function.
• Strong background in operational support, service reliability, observability, incident coordination, and incident lifecycle management.
• Experience with hiring, performance evaluation, coaching, and team development.
• Strong planning, coordination, communication, and stakeholder-management skills, including during high-pressure incidents.
• Track record of improving operational performance, incident response times, and service stability.
• Ability to work in the hybrid Birkirkara setup with 3 office days and 2 home days.

Culture & Benefits

• Open, inclusive, supportive, and team-oriented work environment.
• Opportunities for personal growth and learning.
• 24 days of paid holiday in addition to local public holidays.
• Paid birthday leave, private medical insurance, and life assurance worth twice the annual salary.
• Annual wellness allowance, team-building opportunities, monthly lunch allowance, limited parking, and local discounts.