Support Engineer Intern (AI)

Location: 100% on-site at the Berlin office, Greifswalder Strasse 212

Salary: €60,000 gross per year (€5,000 per month)

Company

hirify.global provides a secure, model-agnostic enterprise platform that brings leading AI models together for organizational use.

What you will do

• Handle enterprise customer tickets end-to-end across model behavior, API integrations, compliance, billing, and access control.
• Investigate reported issues, reproduce bugs, test potential fixes, and communicate accurate solutions.
• Document edge cases and escalate recurring friction and product bugs to engineering and product.
• Suggest improvements to support workflows and test internal AI tooling to accelerate routine issue resolution.

Requirements

• Available to start as soon as possible for a six-month, full-time internship conducted entirely on-site in Berlin.
• Strong interest in front-line customer support and clear, patient, professional written communication.
• Strong systems thinking, analytical problem-solving skills, and ownership from diagnosis through resolution.
• Curiosity about applied AI, automation, models, and modern productivity tools.
• Clear and professional communication in German and English.
• Kind, considerate, and collaborative approach to working with others.

Nice to have

• Studies or hands-on experience in computer science, data engineering, or technical project development.

Culture & Benefits

• In-person collaboration from the Berlin office, with workdays starting at 8:30.
• Shared lunch and dinner, alongside running, gym, and other health-focused activities.
• Calm but intense environment focused on solving challenging problems quickly.
• Most processes are completed within two weeks.