Support Engineer (Working Student) (AI)

Location: 100% on-site in Berlin, Germany at Greifswalder Strasse 212; 20 hours per week across Monday–Friday, approximately 4 hours per day.

Salary: €20.8K–€31.2K per year; paid hourly compensation.

Company

hirify.global provides a secure, model-agnostic enterprise AI platform that brings leading AI models together for organizational use.

What you will do

• Handle customer tickets end-to-end across AI model behavior, API integrations, enterprise compliance, billing, and access control.
• Investigate reported issues, reproduce bugs, test potential fixes, and provide clear technical solutions.
• Document edge cases and escalate recurring friction and bugs to engineering and product.
• Improve support workflows and test internal AI tooling for routine customer questions.

Requirements

• Currently enrolled as a university student and available for a long-term working student role, ideally 12+ months.
• Availability for 20 hours per week across five days and on-site work in Berlin.
• Strong systems thinking, analytical problem-solving, and end-to-end ownership of customer tickets.
• Clear and professional communication in German and English.
• Interest in applied AI, automation, new models, and modern technical tools.
• Technical or analytical background in computer science, data engineering, a related field, or hands-on technical tinkering is beneficial.

Culture & Benefits

• Fully in-person collaboration from the Berlin office.
• Calm but focused working environment with fast decision-making.
• Shared lunches and dinners, running, gym activities, and an emphasis on health.
• Paid role with competitive hourly compensation.

Hiring process

• Most hiring processes are completed within two weeks.
• Selected candidates meet with the team.