Senior Customer Success Manager (INDG)

Location: Arlington, VA - 1801 S Bell (INDG), United States

Salary: $100,000–$150,000 per year, plus participation in the Client Incentive Bonus program.

Company

hirify.global provides products and information services for professional customers, including law firms, tax and accounting organizations, and corporations.

What you will do

• Manage engagement for assigned customer accounts and serve as the primary point of contact for users.
• Increase product adoption, usage, engagement, renewals, and customer retention.
• Build long-term customer relationships and identify upsell and growth opportunities.
• Monitor account health and develop account-specific engagement strategies.
• Train and support customers, including onboarding new employees and helping users set up alerts and dashboards.
• Collaborate with Relationship Partners and other departments on account strategies and special projects.

Requirements

• Bachelor’s degree in business, marketing, sales, or a related field, or equivalent experience.
• 7 or more years of successful sales or account management experience in a comparable business environment.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to prioritize accounts and manage multiple projects and activities against deadlines.
• Ability to travel within the assigned territory.

Nice to have

• Knowledge of assigned markets such as law firms, tax and accounting, or corporations.
• Prior account management experience.

Culture & Benefits

• Full-time employment.
• Participation in a Client Incentive Bonus program with quarterly and annual incentive elements.
• Compensation details and on-target earnings are discussed during the interview process.
• Equal employment opportunity is provided in accordance with applicable law.