Client Care Specialist (Fintech)

Location: Vilnius, Lithuania; hybrid work with three days per week in the Vilnius office

Salary: €2,000–€2,300 gross monthly, depending on experience and recruitment feedback

Company

hirify.global is a Lithuania-based electronic money institution providing personalized boutique services to B2B and B2C customers.

What you will do

• Support clients through email tickets and phone, owning issues through to resolution.
• Recognize opportunities to exceed standard support and increase customer loyalty.
• Create and improve customer care processes with a direct operational impact.
• Collect customer satisfaction feedback and update internal documentation.
• Participate in quality assurance, process reviews, risk assessments, and new team projects.

Requirements

• Experience in fintech client care.
• Professional proficiency in Lithuanian and English is required.
• Proven success in achieving KPIs and SLAs.
• Ability to work from the Vilnius office three days per week in a hybrid model.
• Strong customer advocacy, empathy, and problem-solving skills.
• Ability to identify and implement improvements, communicate openly, handle critical feedback, and work effectively in a changing environment.

Culture & Benefits

• Second-pillar pension fund coverage.
• A day off during the month of your birthday.
• Learning budget for professional development.
• Hybrid work options between the Vilnius office and remote work.
• Workations, health challenges, and other team activities.
• Direct support from an experienced team leader focused on professional development.

Hiring process

• 30–45-minute technical call with the Team Leader.
• 45–60-minute meeting with the Team Leader and department head.