Junior Customer Care Representative (Fintech)

Location: Milan, Italy; hybrid with three days per week in-office

Salary: Starting from €28,000 gross per annum

Company

hirify.global is a financial platform providing payments, benefits, investing, and card services to more than 6.5 million users.

What you will do

• Handle user requests primarily through email and ticketing systems such as Zendesk.
• Categorize and resolve low- to medium-complexity tickets accurately.
• Apply standard operating procedures and defined workflows to deliver consistent resolutions.
• Manage basic direct messages, social media interactions, and inbound or outbound calls when required.
• Collaborate with the team, Team Lead, and Quality team, escalating complex issues appropriately.
• Complete approximately 17 days of onboarding and continue learning with support from an assigned buddy.

Requirements

• Positive attitude, growth mindset, coachability, and openness to constructive feedback.
• Curiosity, resilience, stress resistance, and adaptability in a fast-paced environment.
• Strong empathy and communication skills with a user-focused approach to problem solving.
• Ability to work effectively in a team and take ownership of customer outcomes.
• Willingness to work in a hybrid setup in Milan, Italy, with three days per week in-office.

Nice to have

• Previous experience with Zendesk or other ticketing systems.
• Experience managing digital customer communications.

Culture & Benefits

• Hybrid working policy with flexible working hours and the option to request additional remote time.
• Private insurance for employees and families, psychological support, and mental health workshops.
• Stock Option Plan, meal vouchers, and relocation support when moving countries.
• Professional development programs, internal mobility, and language courses.
• Unlimited PTO, enhanced parental leave, and additional leave for child sickness.