Enterprise Customer Success Manager (SaaS)

Location: Boston, United States; hybrid setup with 3–4 days working from home. Work from anywhere is available for up to 30 days per year.

Company

hirify.global provides an AI-powered product data platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing.

What you will do

• Manage a portfolio of strategic enterprise accounts and create customized success plans.
• Guide customers through implementation, deployment, go-live, adoption, and ongoing value realization.
• Build trusted relationships with business, IT, and C-level stakeholders and deliver action-focused business reviews.
• Support renewals and identify qualified upsell and cross-sell opportunities in collaboration with sales.
• Monitor customer health, identify risks, and execute mitigation strategies.
• Coordinate with Professional Services and Solution Integrators to ensure successful deployments.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a hybrid role within a SaaS company.
• Experience supporting upselling and cross-selling, presenting to executive, IT, and business audiences, and building relationships through the C-level.
• Understanding of professional services and solution integrators involved in enterprise software implementation.
• Strong customer focus, empathy, adaptability, and cross-functional collaboration skills.
• Availability to travel up to 20%.
• Experience with Apple MacBook, Slack, Salesforce, Google Workspace, and Gong or similar tools.

Nice to have

• Experience with product data management or e-commerce.

Culture & Benefits

• Flexible working hours, 25 days of annual leave, and a hybrid work model.
• $600 home office budget and an $80 monthly sustainable transportation allowance.
• Up to 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and gradual return-to-work support.
• $1,000 annual professional development budget, career paths, internal mobility, and a Women in Leadership Programme.
• Employer-funded medical, dental, and vision coverage, 401(k) with a 4% company match, disability insurance, and confidential mental health support.
• Two paid volunteering days annually and employee resource groups focused on diversity and inclusion.

Hiring process

• 30-minute screening call with Talent Acquisition.
• Interviews with the Director of Customer Success and the team.
• 60-minute case study including a presentation.