Key Account Representative

Location: Durban, South Africa

Company

hirify.global operates the customer account and retail sales function supported by merchandising, field marketing, and Trade Responsible Care processes.

What you will do

• Achieve monthly sales budgets by increasing in-store volumes, seeking new business, following customer call routes, and monitoring daily sales performance.
• Build and maintain relationships with customers, store managers, and store personnel at all levels.
• Ensure product availability, optimal stock levels, stock rotation, approved planograms, category flows, and limited out-of-stocks.
• Manage store-level promotions, negotiate additional display space, coordinate promotional stock and point-of-sale materials, and erect safe displays.
• Monitor recommended selling prices, investigate discrepancies, and maintain accurate price labels.
• Manage merchandising staff, support new store openings, and resolve store-level stock and administration issues.

Requirements

• Ability to manage key customer accounts and maintain regular in-store customer contact.
• Experience coordinating merchandising or field marketing activities and monitoring staff performance.
• Ability to manage stock availability, planograms, promotions, pricing, and retail execution.
• Ability to record daily activities and maintain customer data in Salesforce.com or similar tools.
• Commitment to Trade Responsible Care, safety rules, incident reporting, housekeeping, and required customer training documentation.

Culture & Benefits

• Full-time role with regular customer and store visits in Durban.
• Structured sales targets, reporting requirements, and promotional parameters.
• Safety-focused working practices supported by Trade Responsible Care meetings and training.
• Use of Salesforce.com and other tools for daily activity tracking and customer data management.