Sales Service Representative

Location: Johannesburg, South Africa; on-site role

Company

hirify.global is a global leader in flavors, fragrances, food ingredients, health, and biosciences, developing sustainable and technology-enabled solutions for customers worldwide.

What you will do

• Manage daily customer and sales service activities for customers and Account Managers across Sub-Saharan Africa.
• Coordinate product sampling, process sample requests, and arrange sample shipments.
• Prepare quotations and respond to customer requests within service standards and deadlines.
• Manage customer documentation, including Product Data Sheets, Material Safety Data Sheets, Kosher, and Halaal documentation.
• Maintain projects, pricing information, New Product Introductions, and accurate customer master data in hirify.global systems.
• Coordinate with internal departments and support customer and administrative requests during Account Executive absences or travel.

Requirements

• Grade 12, Matric, or an equivalent qualification.
• Experience in sales coordination, customer service, or commercial administration.
• Strong verbal and written English communication skills.
• Excellent organizational, project management, problem-solving, and prioritization skills.
• Ability to work independently, manage multiple priorities, and collaborate across teams.
• High accuracy, attention to detail, ownership, accountability, and ability to build stakeholder relationships.

Nice to have

• Computer literacy and strong Microsoft Excel skills.
• Experience supporting a sales team in a multinational, fast-paced environment.
• Working knowledge of SAP, Salesforce.com, and Microsoft Office applications.

Culture & Benefits

• Work with international customers and cross-functional teams across diverse industries.
• Develop skills through varied and meaningful projects.
• Contribute to innovative solutions focused on growth, sustainability, and continuous improvement.
• Work in a cooperative, customer-focused, agile, and results-oriented environment.
• Join an inclusive workplace that values diverse backgrounds and authentic participation.