Junior IT Operations Technician

Location: Marbella, Spain; hybrid arrangement with 3 days in the office and 2 days remote after onboarding

Company

Develops generative AI and SaaS services for financial professionals, supported by expertise in big data analytics for financial services.

What you will do

• Provide L1 technical support for hardware, software, accounts, connectivity, and workplace technology.
• Assist with L2 support, escalate complex or security-sensitive issues, and manage requests through the IT service management platform.
• Prepare, configure, maintain, and troubleshoot Windows, macOS, and Linux devices.
• Support onboarding, offboarding, access management, equipment delivery, software deployment, patching, and endpoint management.
• Maintain asset records and technical documentation while assisting with internal IT projects and technology implementations.
• Follow security procedures, support ISO 27001 and SOC2 controls, and identify improvements to support processes.

Requirements

• Up to two years of IT support experience, including internships, vocational training, or equivalent hands-on experience.
• Experience maintaining Windows, Linux, and macOS operating systems, including patch management and technical troubleshooting.
• Interest or basic skills in Bash or PowerShell scripting.
• Foundational understanding of computer networking principles.
• Strong communication skills and a customer-focused approach.

Nice to have

• Familiarity with ISO 27001, SOC2, Vanta, ITSM concepts, and troubleshooting workflows.
• Basic knowledge of RMM and MDM technologies such as NinjaOne, Jamf, and CrowdStrike.
• Experience with Google Workspace, Jira, Confluence, or other Atlassian products.
• Familiarity with automation tools such as N8N and IFTTT.
• Experience with Cisco, MikroTik, or UniFi devices.

Culture & Benefits

• Mentorship and continuous learning support within the IT Support team.
• International work environment with more than 29 nationalities and 24 languages represented.
• Hybrid work arrangement after onboarding.
• Free company shuttle service from Málaga, Fuengirola, La Riviera, and Estepona.
• Opportunities to contribute ideas and grow within a rapidly expanding organization.