Customer Service Representative

Location: Kanagawa, Japan

Company

hirify.globalt and its subsidiary Tektronix provide precision-engineered measurement solutions, instruments, sensors, and subsystems for technology and industrial applications.

What you will do

• Handle customer enquiries about calibration services, quotations, order status, fulfilment, billing, and general service topics.
• Prepare quotations for calibration and repair services, follow up with customers, and support deal closure.
• Coordinate order intake, fulfilment, revenue processing, and invoicing with sales, service operations, logistics, and finance.
• Consolidate pick-up requests and arrange logistics with forwarders and vendors.
• Create and manage RMAs for on-demand and agreement-based service jobs.
• Monitor service job progress and proactively follow up with customers and internal stakeholders.

Requirements

• At least 3 years of experience in sales, sales support, customer service, order management, or related business operations.
• Solid understanding of customer enquiries, quotations, purchase orders, order fulfilment, revenue processing, and invoicing.
• Strong PC skills and accurate use of Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience with ERP, order management, sales booking, CRM, or other business systems.
• Ability to manage multiple email-based requests with accuracy, prioritisation, and follow-through.
• Ability to communicate effectively with customers and internal sales, service, logistics, and finance stakeholders.

Nice to have

• Practical English for basic business conversations with overseas colleagues or stakeholders.
• Experience in sales administration, inside sales, sales operations, trading, import/export, or service-related business support.
• Knowledge of calibration services or technical service operations.

Culture & Benefits

• Full-time replacement position with responsibility for daily customer service and business operations.
• Opportunity to support precision measurement solutions and technical service processes.
• Position is eligible for a bonus as part of the total compensation package.
• Equal opportunity employer committed to inclusion, diversity, and reasonable accommodations.