Customer Support Specialist (SaaS)

Location: Al Khobar, Eastern Province, Saudi Arabia; on-site with flexible shift work

Company

hirify.global provides restaurant management software and payment technology, serving customers and partners across more than 35 countries.

What you will do

• Handle customer inquiries and provide accurate answers about hirify.global products.
• Escalate cases to relevant internal teams and follow up through resolution.
• Document customer communications in CRM and ticketing systems.
• Train clients to use hirify.global products through virtual channels.
• Report daily events to team leaders and identify areas requiring attention.

Requirements

• 0–1 year of experience in call center or customer service roles.
• Bachelor’s degree in any major is preferred.
• High fluency in spoken English is required.
• Availability for different shifts in on-site Khobar is required.
• Excellent typing, communication, problem-solving, and case-management skills.
• Ability to perform routine tasks while maintaining quality standards and work autonomously.

Nice to have

• Experience or skill in delivering customer training.

Culture & Benefits

• Competitive compensation with bonuses and potential share opportunities.
• Regular training and an annual learning stipend.
• Mentoring, autonomy, and challenging goals in a hyper-growth environment.
• Opportunity to work with a team representing more than 30 nationalities across 14 countries.