11 дней назад
Customer Care Advisor (Telecommunications)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Advisor (Telecommunications): Supporting Vodafone customers through inbound and outbound calls, resolving mobile internet and ADSL issues with an accent on customer communication, technical support, and accurate case documentation. Focus on identifying customer needs, providing solutions, meeting service targets, and recognizing upselling opportunities.
Location: Cairo, Zahraa El Maadi, Egypt
Company
is an international telecommunications operator serving millions of customers through connectivity and digital services.
What you will do
- Act as the first point of contact for customer inquiries.
- Handle high volumes of inbound and outbound calls using communication scripts.
- Identify customer needs, investigate issues, and provide solutions or alternatives.
- Support customers with mobile internet and ADSL-related inquiries.
- Maintain clear records of customer conversations in the call center database.
- Meet individual and team qualitative and quantitative targets while identifying upselling opportunities.
Requirements
- Graduated with a bachelor's degree.
- Excellent command of English and good communication skills.
- Strong commitment and dedication.
- Maximum age of 30 years.
- Previous customer care experience is required.
- Previous experience in mobile internet or ADSL support is required; CCNA certification is an advantage.
Culture & Benefits
- Join staff from the first day of employment.
- Receive employee benefits and professional development opportunities.
- Attend educational seminars to improve knowledge and performance.
- Work in a diverse and inclusive international community.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →