Freelance Support Agent (Chinese Simplified & Traditional)

Location: Remote; the company and international team are based in Berlin.

Company

Independent game studio behind Albion Online, a cross-platform MMO for Windows, Mac, Linux, iOS, and Android.

What you will do

• Provide fast, friendly, and effective player support through a ticketing platform, with possible chat and email support.
• Resolve technical, account, and gameplay questions while protecting player confidentiality.
• Escalate complex issues and collaborate with internal teams to reach thorough resolutions.
• Identify recurring player issues and suggest improvements to the player experience.
• Maintain current knowledge of Albion Online, its systems, updates, and community trends.

Requirements

• Fluent written and spoken Simplified and Traditional Chinese required.
• Solid written and spoken English required for internal collaboration and external communication.
• Flexible availability for shifts, including evenings and weekends.
• Empathy, patience, and strong problem-solving skills.
• Comfort using ticketing platforms, spreadsheets, and basic troubleshooting tools.
• Must be at least 18 and able to receive international payments.

Nice to have

• Deep interest in online games and a genuine desire to help the player community.

Culture & Benefits

• Remote, freelance, part-time arrangement.
• Work with an international team focused on high-quality service and player satisfaction.
• Support a global player community across multiple platforms.

Hiring process

• Submit the application in English.