Sr. Manager, Client Operations Program Management

Location: Waterloo, Ontario, Canada

Salary: 92,320–138,480 CAD per annum

Company

hirify.global is a global information management and enterprise software company focused on digital transformation, AI-enabled solutions, and client support.

What you will do

• Define and execute global support readiness and enablement programs aligned with organizational goals and client outcomes.
• Lead curriculum owners, instructional designers, and program managers developing onboarding, certification, leadership development, and continuous learning programs.
• Establish readiness plans for product releases, service offerings, process changes, organizational transformations, and technology implementations.
• Own governance and continuous improvement of support processes, documentation, standards, and operational workflows.
• Lead cross-functional programs with Technical Support, Product Management, Development, Client Success, Professional Services, HR, and other functions.
• Use analytics, learning technologies, knowledge platforms, and AI-enabled learning capabilities to improve operational performance and colleague experience.

Requirements

• 10+ years of experience in client support, operations, enablement, learning and development, program management, or operational excellence within a global technology environment.
• 3+ years of people leadership experience managing geographically distributed teams.
• Experience leading enterprise-wide training, enablement, readiness, or capability-building programs.
• Strong knowledge of adult learning principles, instructional design, knowledge management, learning technologies, and scalable global learning programs.
• Demonstrated ability to drive process standardization, governance, documentation, continuous improvement, stakeholder management, and change adoption.
• Strong analytical, communication, presentation, program management, and KPI development skills.

Nice to have

• Experience supporting Technical Support, Client Success, SaaS, Cloud, or Enterprise Software organizations.
• Familiarity with LMS platforms, hands-on lab environments, knowledge management practices, and AI-enabled learning technologies.

Culture & Benefits

• Work in a global corporate environment centered on trust, collaboration, innovation, and accountability.
• Contribute to AI-first information management and digital transformation initiatives.
• Benefits package supporting physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off are provided according to the applicable compensation program.