Content Specialist

Location: Denver, Colorado; hybrid with three days in the office on Tuesday, Wednesday, and Thursday

Salary: $38,000–$47,000 per year, with equity included in the overall compensation package.

Company

hirify.global develops a consumer savings platform with offers and advertising products.

What you will do

• Create, maintain, audit, and optimize Customer Operations Help Center content, knowledge bases, articles, macros, and guides.
• Manage Zendesk Help Centers, chatbots, and related tools to improve self-service, ticket deflection, personalization, and cost-to-serve.
• Analyze content and self-service metrics, report trends to leadership, and identify recurring content gaps.
• Support chatbot scaling, API integrations, automation initiatives, and pilots of AI and knowledge management tools.
• Manage newsletters, Slack communications, rollout updates, training materials, and internal workflow documentation.
• Set up, quality-assure, and launch program components; troubleshoot issues with Engineering and Product; support process improvements and participate in an after-hours on-call rotation.

Requirements

• Must be currently authorized to work full-time in the United States.
• Business Operations experience is required; 1–2 years in a process-driven role is preferred.
• Strong written and verbal communication, editing, organization, and ability to summarize complex information clearly.
• Proficiency with G Suite is required; basic to intermediate Excel and PowerPoint skills are expected.
• Ability to manage multiple priorities, learn technical systems, collaborate across departments, and troubleshoot operational issues.
• Ability to work nights and weekends as needed.

Nice to have

• At least two years of experience in Customer Operations, with Care Operations experience.
• Experience with AI and automation tools.
• Salesforce experience.
• Associate’s or Bachelor’s degree.

Culture & Benefits

• Competitive pay with equity included in the total compensation package.
• Flexible time off and medical, dental, and vision benefits.
• Employee Stock Purchase Program and 401(k) match.
• Denver office perks include paid parking, snacks, and occasional meals.
• Work guided by values including Integrity, Boldness, Ownership, Teamwork, and Transparency.