Client Success Manager (Higher Education)

Location: Remote, with the territory centered on Topeka, Wichita, and Kansas City, Kansas; preference for candidates in or around Kansas or New York.

Salary: $48,000–$60,000 per year, plus an annual bonus.

Company

hirify.global provides products and services for higher education institutions.

What you will do

• Maintain positive client relationships and maximize product and service satisfaction.
• Act as a liaison between clients and the organization, using client data to personalize engagement and demonstrate ROI.
• Conduct client service training, annual reviews, and campus visits.
• Develop strategic relationships with senior-level client contacts and gather feedback to improve products.
• Partner with Account Executives and Sales Managers on account strategy and future sales opportunities.
• Represent hirify.global at regional conferences and use AI-enabled tools and analytics to support responsible, data-informed decision-making.

Requirements

• At least 2 years of experience in higher education or client service.
• Bachelor’s degree preferred.
• Understanding of the higher education industry.
• Strong communication skills and a positive attitude.
• Ability to travel 50–75% and visit clients on campus.
• Ability to use AI tools with attention to accuracy, data privacy, ethical standards, and human oversight.

Nice to have

• Experience as an Account Manager for a higher-education products company.
• Knowledge of third-party relationships and related opportunities.

Culture & Benefits

• Remote workplace with territory-based client engagement.
• Medical, dental, vision, and life insurance.
• Paid time off, paid parental leave, and paid holidays.
• Short-term and long-term disability coverage.
• 401(k) and educational assistance.
• Annual bonus eligibility.