Project Manager (Telecommunications Service Support)

Location: Remote within the United States; Scott Air Force Base, Illinois proximity is highly preferred. Daily meetings require availability from 8:00 a.m. to 4:30 p.m. Central Standard Time, Monday through Friday.

Salary: $38.00–$45.00 per hour, W-2.

Company

hirify.global is an information technology company providing operations management, data operations, quality systems, and cybersecurity services for the Department of Defense and other U.S. federal agencies.

What you will do

• Lead daily operations and production output for a 25-person Telecommunications Services Support Team.
• Assign and monitor work across inventory validation, network engineering, and service-order processing queues.
• Track installation and transition milestones, identify scheduling risks, and coordinate corrective action with delivery teams and vendors.
• Oversee QA/QC checks for Telecommunications Requests and confirm data clarity, accuracy, and ATS compatibility.
• Manage cutover planning, service installations, validation activities, and issue resolution on active conference bridges.
• Prepare recurring operational metrics and status reports for the Program Manager and DITCO Transition Program Office.

Requirements

• U.S. citizenship required.
• Active or interim Tier 1 (T1/NACI) eligibility must be verified in DISS at contract start.
• Bachelor’s degree and at least 6 years of total IT experience.
• Experience in federal telecommunications operations, production queue management, service-order lifecycles, and high-volume work tracking.
• Availability for Government meetings during Central Standard Time business hours, with flexibility during critical cutovers and network projects.
• A formal Letter of Intent must be signed before submission to the Government.

Nice to have

• Experience supporting the DISA/DITCO Telecommunications Service Support Team.
• Experience supervising customer support or order-entry teams for carriers, telecom vendors, or defense agencies.
• Familiarity with DISA StoreFront, SOrder Entry, GSA EIS, NETWORX, WITS 3, or Commercial Voice Services.

Culture & Benefits

• Employee health insurance options, including dental coverage.
• Company-paid vision, life, and short- and long-term disability insurance.
• 401(k) plan with company matching and no vesting period.
• Training allowance and paid time off.
• One-year base contract interval with up to four optional years.