Service Delivery Management, Lead (Fintech)

Location: Toronto, Canada; flexible hybrid work model. Eligibility to work for hirify.global Corp. in Canada in a full-time capacity is required.

Salary: CAD 125,000–135,000 annually, plus eligibility for a short-term incentive plan.

Company

hirify.global is a Canadian financial technology company providing secure digital payments, identity verification, and fraud protection services across digital and physical environments.

What you will do

• Lead ITIL V4 change or problem management for the Real Time Rail Payment System.
• Manage internal, vendor, and partner relationships while minimizing production, financial, and reputational impact.
• Establish ITIL governance, maintain audit readiness, and align service management with regulatory and enterprise requirements.
• Plan and assess critical changes across multiple environments and platforms, chair Change Advisory Boards, and maintain the change calendar.
• Conduct post-incident reviews, lead root cause analysis, and coordinate implementation plan walkthroughs.
• Optimize change and problem management processes and publish ITIL metrics, KPIs, and reports for executives and senior management.

Requirements

• 5+ years of experience in IT service management, operations, service support, service delivery, and progressively responsible technology roles.
• 5+ years of experience in progressively responsible change management positions.
• Strong knowledge of Change Management, Problem Management, Incident Management, and Request Fulfillment best practices.
• Strong analytical, critical-thinking, communication, organizational, and customer-focused operations management skills.
• Strong operational understanding of payment systems technology and the ability to communicate technical matters in business terms.
• ITIL V4 Intermediate certification or higher, plus experience with service management tools such as ServiceNow or BMC Remedy.

Culture & Benefits

• Flexible hybrid work model.
• Generous vacation and wellness days.
• Employer-paid benefits and an employer-funded RRSP program.
• 24/7 confidential employee and family assistance program.
• Pregnancy and parental leave top-up, plus charitable donation matching.
• Background checks are required, including employment, education, identity, criminal, credit, and public safety verifications.