Customer Success Consultant Project Manager

Company

hirify.global is a business-to-business company focused on customer experience, operational execution, and business growth.

What you will do

• Lead complex customer projects, implementations, and resolution initiatives from intake through completion.
• Develop and manage project plans, timelines, risks, communications, and stakeholder reporting.
• Coordinate Sales, Customer Success, Operations, vendors, customers, and other cross-functional partners.
• Identify challenges, conduct root-cause analysis, and implement sustainable solutions.
• Balance customer needs, business priorities, and project objectives while driving accountability.
• Improve processes to enhance customer experience, operational efficiency, and project delivery.

Requirements

• High School Diploma or GED.
• At least 2 years of business experience in project coordination or project management.
• Experience managing projects and delivering outcomes across multiple stakeholders.
• Advanced Microsoft Office skills, including Excel, VLOOKUP/XLOOKUP, pivot tables, and Power Query.
• Experience using Salesforce.com and working with cross-functional teams.
• Strong organizational, analytical, time-management, written, and verbal communication skills.

Nice to have

• Experience supporting or working directly within a sales organization.
• Experience with customer implementations, onboarding projects, or strategic customer accounts.
• Knowledge of enterprise order management systems.
• Process improvement leadership experience.
• Associate or bachelor's degree in business, project management, or a related field; PMP or PMI certification.

Culture & Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO with 22 days and 7 observed paid holidays.
• Online and retail discounts.
• Company-match 401(k).
• Physical and mental health wellness programs.