Manager, Regulatory Complaint Response and Monitoring

Location: On site in Southlake, TX; Omaha, NE; Austin, TX; or Orlando, FL

Salary: $85,000–$115,000 per year

Company

hirify.global provides financial services and supports clients through compliance, risk management, and regulatory oversight.

What you will do

• Strengthen complaint oversight, regulatory response activities, and monitoring programs across products, services, and business processes.
• Analyze complaint trends and assess adherence to complaint management standards.
• Support regulatory inquiries, complaint escalations, documentation, and regulatory reporting.
• Identify emerging risks, improve data quality and reporting accuracy, and support risk mitigation.
• Collaborate with business partners, compliance stakeholders, and leadership to implement process improvements.

Requirements

• Bachelor’s degree or equivalent experience.
• Series 7 license required.
• 5+ years of experience in compliance, risk management, supervision, complaint management, regulatory relations, or a related control function.
• Strong understanding of client complaint handling, escalation, documentation, and regulatory reporting requirements.
• Strong analytical, problem-solving, investigative, communication, and stakeholder-influence skills.
• Ability to work on site in one of the specified United States locations.

Nice to have

• Series 9/10 license.
• Knowledge of consumer protection and consumer financial services laws, including Regulation B, the Fair Credit Reporting Act, UDAAP, SCRA, Regulation E, and privacy requirements.
• Knowledge of FINRA and SEC rules related to complaints, product codes, and problem codes.
• Proficiency with Microsoft Word, PowerPoint, and SharePoint.

Culture & Benefits

• In-office collaboration with a culture focused on trust, learning, and cross-functional relationships.
• 401(k) with company match and employee stock purchase plan.
• Paid vacation, volunteering time, and a 28-day sabbatical after five years for eligible positions.
• Paid parental leave and family-building benefits.
• Health, dental, vision, and tuition reimbursement benefits.