Regulatory Complaints Specialist (Fintech)

Location: Charlotte, North Carolina, United States

Company

hirify.global is a financial technology platform whose products include TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Lead end-to-end investigations and resolutions of high-risk complaints escalated by federal and state regulatory bodies.
• Manage the regulatory response process, including root-cause evaluation, evidence collection, compliant response letters, and executive alignment.
• Meet mandatory regulatory response timelines and maintain required reporting frameworks.
• Collaborate with Legal, Compliance, Product, Risk, Customer Care, and Operations.
• Analyze complaint trends, identify systemic operational gaps, and provide actionable risk-reduction insights.
• Improve case-management standards, build scalable intake playbooks, and mentor colleagues on operational workflows.

Requirements

• Bachelor’s degree.
• 4+ years of experience in regulatory operations, consumer compliance, or formal complaint management.
• Experience in fintech, neobanking, or financial services.
• Ability to investigate complex complaints, prepare audit-ready documentation, and manage regulatory deadlines.
• Strong cross-functional collaboration skills across legal, compliance, product, risk, customer care, and operations functions.

Nice to have

• Juris Doctor degree.
• CRCM certification.

Culture & Benefits

• Competitive compensation with a pay-for-performance rewards approach.
• Potential eligibility for a cash bonus, equity rewards, and employee benefits according to applicable plans and programs.
• Compensation considers job-related knowledge, skills, experience, and work location.
• Regular pay comparisons are conducted across ethnicity and gender categories to support fair pay.