Contact Center Rep II

Location: Toronto, Ontario, Canada

Salary: $45,700–$61,000 CAD per year

Company

TD is a large financial institution serving households and businesses across Canada, the United States, and other markets.

What you will do

• Provide inbound and outbound customer service and advice for a range of moderately complex financial products and services.
• Identify customer needs, resolve problems, and provide guidance on digital banking products and services.
• Complete withdrawals, bill payments, and other financial transactions accurately and efficiently.
• Identify cross-sell and referral opportunities and promote relevant banking products, services, and capabilities.
• Apply operating policies, procedures, regulatory requirements, and due diligence standards.
• Support process improvements, knowledge sharing, cross-training, and effective teamwork.

Requirements

• High school diploma, undergraduate degree, or equivalent education.
• At least 1 year of relevant experience.
• Developed knowledge of financial products, services, processes, and customer life-cycle needs.
• Ability to explain complex information, resolve atypical issues within delegated authority, and escalate non-standard or high-risk activities.
• Relevant accreditations or licenses may be required depending on the supported business and regulatory requirements.
• Employment is subject to applicable provincial or territorial regulations in Canada.

Culture & Benefits

• Full-time schedule of 37.5 hours.
• Health and well-being benefits, savings and retirement programs, and paid time off.
• Banking benefits, discounts, recognition programs, and variable compensation.
• Regular development and performance conversations, online learning, mentoring, and career development opportunities.
• Training and onboarding are provided.
• Respectful and inclusive workplace focused on fair opportunities, teamwork, and client service.

Hiring process

• Selected candidates will be contacted to schedule an interview.
• Interview outcomes are communicated by email or phone when possible.
• Accessibility accommodations are available throughout the interview process.