Care Coordination Representative (Healthcare)

Location: Remote, hybrid, and onsite work arrangements may be available. Remote work requires a secure, private workspace and reliable internet.

Salary: $15.25–$17 per hour

Company

Care coordination and health information management services are supported through electronic filing, referral management, insurance verification, prior authorization, and medical form processing.

What you will do

• Process assigned care coordination and health information management tasks accurately and efficiently.
• Evaluate medical documents and electronically file them in patient charts.
• Manage orders, referrals, insurance verifications, prior authorizations, and patient medical forms.
• Navigate multiple electronic health record systems and internal applications while meeting high-volume productivity targets.
• Track completed work, transaction counts, and time, and report issues that affect planned completion.
• Protect confidential information, follow HIPAA procedures, and provide professional customer service.

Requirements

• High school diploma or equivalent.
• Experience with health information management concepts, electronic health records, or medical terminology is helpful.
• Ability to work accurately in a high-volume, fast-paced environment.
• Intermediate computer skills, including Microsoft Office and the ability to navigate multiple applications.
• Strong attention to detail, data entry, typing, communication, and customer service skills.
• Ability to work remotely from a secure private workspace with reliable internet; occasional after-hours or weekend work may be required.

Culture & Benefits

• Remote, hybrid, and onsite work options may be available depending on the position arrangement.
• Training and cross-training across multiple EHR systems are provided to support team coverage.
• Work follows defined client protocols, service-level agreements, planning guidelines, and compliance standards.
• Physical requirements include sitting, standing, walking, reaching, using hands, and occasionally lifting up to 25 pounds.