Principal Site Reliability Engineer (Paze)

Location: Scottsdale, with a hybrid work model; positions may also be located in Phoenix, Chicago, Washington, New York, or San Francisco. Candidates must be eligible to work in the United States.

Salary: $194,000–$237,000 per year in Phoenix, Chicago, and Washington; $232,000–$284,000 per year in New York and San Francisco, plus discretionary incentives and benefits.

Company

hirify.global provides payment, financial access, and transaction-protection solutions, including Paze.

What you will do

• Improve how production services are built, tested, deployed, observed, operated, and recovered through software engineering, automation, and DevOps practices.
• Define and improve SLIs, SLOs, error budgets, monitoring, alerting, dashboards, tracing, and other service-health measures.
• Drive continuous improvement across CI/CD, Infrastructure as Code, testing, deployment practices, capacity management, resilience, and operational readiness.
• Partner with Software Engineering and technology teams to embed reliability, scalability, performance, recoverability, and observability throughout the development lifecycle.
• Lead or participate in incident response, troubleshooting, service restoration, post-incident learning, and sustainable on-call operations.
• Establish enterprise technical direction, reduce operational toil, and create reusable automation, tooling, patterns, and engineering practices.

Requirements

• Principal-level expertise in software engineering, systems engineering, Site Reliability Engineering, cloud or platform engineering, DevOps, infrastructure, or a comparable discipline.
• Typically 15+ years of relevant professional experience.
• Experience with software development or scripting, distributed systems, production troubleshooting, automation, and observability.
• Experience with public cloud technologies, preferably AWS, plus infrastructure, networking, Linux/Unix, and modern application architectures.
• Strong analytical, problem-solving, communication, collaboration, and technical leadership skills.
• Must independently possess eligibility to work in the United States; visa sponsorship is not available.

Nice to have

• Experience with AWS or another major cloud platform such as Azure, GCP, or OCI.
• Experience operating highly available production software or distributed systems.
• Experience with containers, orchestration, observability, monitoring, alerting, CI/CD, Infrastructure as Code, and software-delivery automation.
• Experience with incident management, performance and capacity analysis, resilience testing, disaster recovery, or operational readiness.
• Bachelor's degree in a relevant technical field or equivalent practical experience.

Culture & Benefits

• Hybrid work environment focused on collaboration.
• Medical, dental, and vision coverage with HSA and FSA options.
• 401(k) plan with a 100% company safe-harbor match on the first 6% deferred.
• Flexible time off or paid time off, 11 company holidays, and a paid volunteer day.
• 12 weeks of paid parental leave and family-planning support.