Director, Adoption Strategy (AI)

Location: Hybrid in San Francisco, Chicago, or New York City, United States

Base salary: $205,000–$230,000 per year, plus equity and bonus opportunities.

Company

AI-powered contract lifecycle management platform that helps organizations transform agreements into actionable business assets.

What you will do

• Lead and develop the Adoption Strategy function, including managers and senior individual contributors.
• Scale the operating model across presales services, proof-of-value, implementation, and long-term adoption.
• Oversee services selling, solution shaping, scoping, entitlement decisions, and statements of work.
• Set standards for proof-of-value execution and ensure continuity into implementation and sustained adoption.
• Establish lifecycle governance, handoff protocols, escalation paths, and performance metrics.
• Provide executive oversight for complex customer engagements and improve methodologies, tooling, and AI usage.

Requirements

• 8+ years of experience in professional services, implementation, customer success, solution consulting, or related customer-facing functions within enterprise software.
• Experience across both presales and post-sales professional services.
• Experience leading teams through managers, team leads, or senior individual contributors.
• Experience scaling or redesigning an existing services, implementation, adoption, or customer value function.
• Strong commercial judgment in services selling, solution shaping, scoping, and statement-of-work development.
• Executive communication skills and experience working with Sales, Product, Professional Services, Customer Success, and senior customer stakeholders.

Nice to have

• Experience in SaaS, enterprise technology, contract lifecycle management, legal technology, or another complex solution environment.
• AI fluency for methodology and delivery decisions.

Culture & Benefits

• Hybrid work with monthly wellbeing and hybrid-work stipends.
• Health, dental, and vision coverage for employees, with dependent coverage options.
• Paid time off, gender-neutral parental leave, and compassionate leave.
• Mental health support, family-forming support, and commuter benefits for US employees.
• Equity awards, bonus opportunities, career development support, and a 401(k) with employer match for US employees.