Account Manager/Client Partner (IoT)

Location: Lviv, Ukraine

Company

hirify.global Software provides IT services and software outsourcing across IoT, embedded systems, and custom software.

What you will do

• Own assigned legacy accounts commercially and strategically, serving as the primary contact for commercial and roadmap inquiries.
• Create and maintain Account Development Plans covering stakeholders, technical bottlenecks, growth targets, and expansion roadmaps.
• Track CSAT/NPS, conduct satisfaction surveys, and resolve operational blockers to reduce churn.
• Identify and execute upsell and cross-sell opportunities across team scaling, new project phases, software and firmware upgrades, AI, design, and IoT modules.
• Lead QBR sessions with client leadership and internal Tech Leads and Project Managers, presenting technical audits, market insights, and ROI proposals.
• Maintain HubSpot CRM, document expansion opportunities and signed SOWs or Annexes, and achieve commercial KPIs.

Requirements

• 2+ years of Account Management or Client Partner experience in IT services or software outsourcing.
• Experience managing B2B client portfolios, driving upselling, and expanding account lifetime value.
• Ability to build long-term relationships with C-level stakeholders, including CEOs, CTOs, and VPs of Engineering.
• Hands-on experience with Account Development Plans, QBRs, CSAT/NPS surveys, and client health frameworks.
• Understanding of Time & Material and Fixed Price models, SDLC, and technical team setups including IoT, firmware, web/mobile, cloud, and AI.
• Fluent English at C1 level and hands-on proficiency with HubSpot CRM and Google Workspace.

Nice to have

• Background or understanding in IoT, embedded systems, or AI.
• Experience collaborating closely with delivery teams to improve account satisfaction and growth.
• Knowledge of German.