Accounts Receivable Collections Specialist I (Collections)

Location: Mitikah, Mexico

Company

hirify.global provides data and software services for connected vehicle lifecycle experiences and protection of homes and digital identities.

What you will do

• Conduct proactive collections activities to collect outstanding customer invoices and reduce accounts receivable delinquency.
• Contact customers about overdue invoices, identify non-payment reasons, and negotiate payment arrangements.
• Resolve billing issues, disputes, and discrepancies with billing, sales, and customer service stakeholders.
• Maintain detailed records of customer interactions, payment commitments, and follow-up actions.
• Analyze accounts receivable aging reports, identify high-risk accounts, and develop targeted collections strategies.
• Report collection progress, payment trends, and outstanding issues to finance management and escalate complex cases when necessary.

Requirements

• Experience in accounts receivable collections, credit control, or a similar financial role.
• Knowledge of collections principles, strategies, and best practices.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong communication, negotiation, analytical, problem-solving, and organizational skills.
• Ability to work independently, prioritize tasks, meet collection targets, and handle difficult payment conversations.

Nice to have

• Familiarity with Salesforce.
• Previous experience in a customer service-oriented role.

Culture & Benefits

• Full-time position.
• Opportunity to collaborate with finance, billing, sales, and customer service teams.
• Work within a global data and software services organization serving customers in more than 90 countries.