Account Management Senior Specialist for a Sustainability SaaS

Location: Fully remote for candidates based in the Nordics / EU

Company

A Helsinki-based sustainability software company providing life-cycle assessment and decarbonization tools for construction, manufacturing, infrastructure, and product value chains.

What you will do

• Retain and grow a portfolio of mid-tier and large B2B SaaS customers, supporting gross and net revenue retention.
• Build trusted customer relationships and manage renewals.
• Identify, nurture, and close expansion and cross-sell opportunities, including opportunities worth €15,000 or more.
• Use customer data to identify churn risks and coordinate retention plans with Customer Success Operations and other teams.
• Work with the Nordic market team on industry opportunities, events, and marketing campaigns.
• Segment and prioritize accounts while improving customer retention and expansion processes.

Requirements

• Proven B2B SaaS experience in Customer Success or Account Management with responsibility for net revenue retention.
• Experience identifying, nurturing, and closing revenue expansion opportunities worth €15,000 or more.
• Data-driven, proactive, creative, collaborative, and comfortable working toward challenging individual and team targets.
• Fluent English plus fluent Finnish and/or Swedish for the Nordic market.
• Comfort speaking with customers by phone and coordinating with sales, product, Customer Success, and other teams.

Nice to have

• Experience in life-cycle assessment, building sustainability, or embodied carbon.

Culture & Benefits

• Full-time, permanent remote work with no fixed hours.
• Substantial autonomy, responsibility, and freedom in the role.
• Competitive compensation and opportunities for professional development.
• Supportive, expert, international, and low-hierarchy working environment.
• Social events and the opportunity to contribute to decarbonization and market transformation.