3 дня назад
Customer Service Specialist (f/m/d)
31 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Specialist (f/m/d) (SAP/customer operations): Managing customer orders, confirmations, claims, returns, and communication with internal production in a customer service function based in Italy, with an accent on SAP-supported order processing and multilingual communication. Focus on validating orders, tracking delivery status, resolving escalations, and supporting transfer and process improvement projects.
Location: Pinerolo, Italy
Salary: €31,000 minimum gross annual salary
Company
is part of the Freudenberg Group and operates in the medical industry.
What you will do
- Validate and enter customer orders.
- Confirm order receipt, creation, and delivery.
- Monitor order statuses and manage claims and returns.
- Coordinate clear communication between customers and internal production.
- Act as the primary customer contact for issues and escalations.
- Support transfer projects and process improvement initiatives.
Requirements
- Bachelor’s degree in a language or economic field; an advanced degree is preferred, with equivalent experience considered.
- Customer service experience is advantageous.
- Experience with SAP.
- Fluent English and German are required.
Nice to have
- French language skills.
Culture & Benefits
- Full-time employment.
- Commitment to diversity and inclusion.
- Compensation is determined according to qualifications, experience, education, and alignment with role responsibilities.
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