Service Manager Australia (Food Technology)

Location: Melbourne-based, Tullamarine, Australia; regular travel across Australia of up to 50% is required.

Company

hirify.global provides sensor-based sorting, peeling, and integrated post-harvest solutions for the food industry.

What you will do

• Lead the end-to-end Australian service operation across field service, customer care, technical training, and project installations.
• Develop teams, build capability, and improve engagement, accountability, and performance.
• Drive continuous improvement across after-sales service, field operations, customer support, installations, and commissioning.
• Manage budgets, KPIs, costs, and overall service business performance.
• Build trusted customer relationships and maintain a customer-centric service experience.
• Travel regularly across Australia to support customers, projects, and the service team.

Requirements

• 6+ years of leadership experience and 10+ years in service, technical, operations, or customer-facing environments.
• Experience in engineering, industrial, manufacturing, automation, capital equipment, or another complex service-based industry.
• Experience leading multifunctional and geographically dispersed teams across service, customer care, technical support, training, or operations.
• Proven ability to develop high-performing teams and deliver results in complex environments.
• Strong commercial and financial acumen, including responsibility for budgets, KPIs, costs, and business performance.
• Degree in Engineering, Engineering Technology, or a related discipline, or equivalent industry experience.

Nice to have

• Leadership qualifications.

Culture & Benefits

• Birthday leave and eight weeks of fully paid parental leave for eligible employees.
• Superannuation employer contribution paid on top of base salary.
• Onsite car parking, employee referral bonus, Jubilee program, and Employee Assistance Program.
• Professional training and development with global career opportunities.
• Collaborative environment that encourages innovation, idea sharing, diversity, and inclusion.