Technical Operations & Client Success Manager (Hospitality Technology)

Location: Melbourne, Australia, with remote work within the location and travel to Boxbar sites and events across Australia. The role requires attendance at key installations, sports fixtures, and live events, including occasional evenings and weekends.

Salary: AUD $100,000–$130,000 base, plus superannuation.

Company

Technology company providing systems and operational support for drinks service at live events and venues.

What you will do

• Own operational delivery and day-to-day client support across Australian sites.
• Plan and oversee installations, activations, maintenance, and event operations.
• Manage, schedule, and develop Australian technicians while sourcing additional technical and event support.
• Build relationships with clients and venue teams, respond to issues, and keep stakeholders informed.
• Attend sites and events to check readiness, support teams, and resolve problems quickly.
• Maintain records of equipment, site requirements, incidents, costs, and follow-up actions while establishing scalable local processes.

Requirements

• Experience leading technical or field operations in live events, venues, hospitality, dispense systems, or a similar hands-on environment.
• Experience managing technicians and contractors and working directly with clients.
• Ability to oversee equipment setup and first-line troubleshooting and involve specialist support when needed.
• Comfort working independently across time zones and travelling to sites and events across Australia.
• Flexibility to work around installations, sports fixtures, and live events, including occasional evenings and weekends.

Culture & Benefits

• Full-time role reporting to the VP of Operations.
• Flexible working pattern based on installations, sports fixtures, and live event requirements.
• Opportunity to help build and scale the Australian operation.
• Base salary of AUD $100,000–$130,000 plus superannuation.