Senior Technical Process Manager – Change Manager

Location: Budapest, Debrecen, Pécs, or Szeged, Hungary. Remote work is available only within Hungary due to European taxation regulations.

Company

hirify.global is a Deutsche Telekom Group subsidiary providing IT and telecommunications services to large corporate customers across Germany and other European countries.

What you will do

• Review, adapt, maintain, and update operational procedures, methodologies, and process documentation during the implementation of the Identity & Healthcare Operation Center.
• Lead and maintain change management processes and ensure their quality.
• Provide, configure, and manage monitoring, reporting, and service management tools, including license inventories and vendor renewals.
• Track operational KPIs, SLAs, performance, availability, and capacity trends.
• Conduct operational audits and maturity assessments, driving process improvements.
• Coordinate operations, suppliers, and project teams on operational readiness, supplier performance, and escalations.

Requirements

• 2–3 years of experience in change management processes.
• Strong understanding of ITIL and IT service processes.
• Experience with ITIL process evaluation and incident management.
• German at business-fluent/C1 level, spoken and written.
• English at B2 level.
• Very good communication and presentation skills, a proactive working style, teamwork, and a customer-centric mindset.

Culture & Benefits

• Full-time employment within a large Deutsche Telekom Group subsidiary.
• Regular on-call availability is required.
• Remote working is possible within Hungary.
• Work with operations, suppliers, and project teams across an IT and telecommunications environment.