Enterprise Support Specialist (SSO/SCIM)

Location: London, United Kingdom; the role is co-located with regional Sales and Success teams.

Company

Canva is a design platform focused on creating accessible and scalable user experiences for a global user base.

What you will do

• Manage and prioritize enterprise support tickets covering account administration, feature functionality, and platform configuration.
• Troubleshoot issues, identify root causes, apply established workflows, and escalate cases when needed.
• Support enterprise administrators through scheduled calls, workflow guidance, and timely follow-up.
• Partner with Sales and Customer Success teams on onboarding, escalations, and technical or back-office support.
• Use Canva enterprise features such as SSO, SCIM, Brand Kit, and User Management to resolve cases.
• Contribute to customer retention, product adoption, revenue expansion, documentation, and process improvements through Strategic Pod Support.

Requirements

• Strong problem-solving, communication, organization, ownership, and customer-first skills.
• Strong English communication skills and native-level fluency in another European language.
• Experience troubleshooting technical and account-related issues, analyzing problems, applying solutions, and escalating when appropriate.
• Working knowledge of SSO, SCIM, content management, and enterprise account administration.
• Ability to prioritize multiple tasks while maintaining accuracy, quality, and clear communication.
• Ability to collaborate with customers and cross-functional internal stakeholders.

Culture & Benefits

• Inclusive environment focused on user experience and empowering users.
• Equity package.
• Inclusive parental leave for parents and carers.
• Annual Vibe & Thrive allowance for wellbeing, social connection, office setup, and related needs.
• Flexible leave options and support for work-life balance.
• Interviews are conducted virtually.