Customer Support Advisor - Fixed-Term Contract

Location: 100% remote from anywhere in New Zealand, with full working rights required. The role description also references the Melbourne office and customers in Australia and New Zealand.

Company

hirify.global Technologies provides vertical software, embedded payments, and AI-powered capabilities for fitness, recreation, education, and other membership-based and service-based industries.

What you will do

• Respond to customer phone calls, emails, and chats promptly and professionally.
• Resolve first-line account, payment-contract, and contractual relationship queries.
• Investigate, track, and resolve cases using the query management system.
• Manage overdue balances and collections activity in line with relevant policies.
• Document communications and update internal and external systems accurately.
• Escalate complex consumer and customer issues when necessary.

Requirements

• Excellent communication skills across telephone, email, and face-to-face interactions.
• Active listening, patience, empathy, and the ability to build positive working relationships.
• Strong problem-solving skills and attention to detail.
• Ability to meet service-level agreements in a team environment.
• Motivation to work in a fast-paced environment and willingness to support the team when needed.
• Full working rights in New Zealand are required; visa sponsorship is not available.

Culture & Benefits

• Values include finding a better way, doing the right thing, speaking directly, winning together, and owning the outcome.
• Global network of colleagues with opportunities to grow and develop.
• Three additional volunteer days through the social impact program.
• Diversity and inclusion initiatives, including a global mentorship program.
• Free mental health support and flexible working arrangements.

Hiring process

• Submit a resume through the careers portal or an external job board.
• Include the word “moonshot” at the top of the message to the Hiring Manager.