Court Reporter Relations Assistant

Location: Remote within the United States; must be located in the Pacific Time timezone. Monday through Friday availability is required for either 9:00 a.m.–5:30 p.m. PT or 11:30 a.m.–8:00 p.m. PT.

Salary: $20–$27 per hour.

Company

Provides litigation support services and technology designed to modernize the court reporting industry.

What you will do

• Execute late transcript follow-up procedures and maintain accurate case, deadline, and communication records.
• Coordinate rough draft and expedited transcript requests with court reporters and relay conflicts across internal teams.
• Monitor reporter communications through Slack and Zendesk, maintain service-level agreements, and escalate issues appropriately.
• Track outstanding transcripts, late-transcript percentages, reporter performance metrics, and scheduling holds.
• Review daily reporter status dashboards and ensure transcript files meet agency standards and delivery timelines.
• Collaborate with Calendar, Reporter Success, Production, Billing, Customer Success, and Sales teams on risks, backlogs, and escalations.

Requirements

• Experience in court reporter relations or post-deposition operations.
• Strong organization and communication skills, with the ability to manage multiple cases and deadlines.
• Proficiency with Slack, Zendesk, Monday, Notion, and workflow management tools.
• Problem-solving skills and sound judgment about when to escalate issues.
• Ability to work autonomously in a fast-paced, deadline-driven environment.
• Prior experience in legal services, court reporting, transcription, or operations is preferred.

Nice to have

• Direct experience with court reporters or a court reporting or litigation support agency.
• Experience using Looker or similar performance dashboards.
• Experience managing SLAs in Zendesk or another ticketing system.
• Experience with escalation, vendor-performance management, or remote cross-functional coordination.

Culture & Benefits

• Full-time employment with a remote-first, cross-functional work environment.
• Medical, dental, and vision coverage, including plans with fully covered premiums.
• Wellness and mental health benefits for employees and families.
• Flexible paid time off and equity options.
• Company-provided 401(k), home office setup, and monthly internet and phone stipend.