Manager, Customer Service (Logistics)

Location: New Lenox, Illinois, United States; onsite

Salary: USD $65,108–$123,538 per year

Company

hirify.global provides logistics and supply chain operations, including facility order management and customer service.

What you will do

• Lead customer service, account operations, and facility order management activities.
• Manage at least two full-time exempt direct reports, including hiring, coaching, development, recognition, performance management, and disciplinary actions.
• Plan and control daily departmental operations, staffing levels, overtime, headcount, budgets, and operational programs.
• Build relationships with internal and external customers and vendors and support customer initiatives and presentations.
• Monitor productivity, production, quality, safety, inventory accuracy, and compliance through reports and regular audits.
• Lead initiatives that improve operational efficiency and customer satisfaction.

Requirements

• Bachelor’s degree in Logistics or Industrial Engineering preferred.
• At least 8 years of relevant experience, or a high school diploma/GED with 10 years of relevant experience in lieu of a degree.
• At least 5 years of management or supervisory experience in a high-volume logistics environment.
• Department-level or higher span-of-control experience.
• Experience with Six Sigma or Lean methodologies; Green Belt certification preferred.
• Ability to perform physical tasks in a warehouse environment and lift or carry items up to 50 pounds.

Culture & Benefits

• Monday–Friday, first-shift daytime schedule.
• 401(k) plan with company match after one year.
• Medical, dental, vision, life, disability, and voluntary benefits.
• Paid time off, holiday pay, parental leave, bereavement leave, and jury duty pay.
• Tuition reimbursement program.
• Equal opportunity employer with reasonable accommodation support.