Community Lead (Hospitality)

Location: Fort Worth, TX, United States of America. On-site position requiring presence in the building five days per week.

Base pay: $60,000 per year, plus incentive compensation.

Company

Flexible workspace provider helping businesses operate and grow through workspaces and community services in more than 37 countries.

What you will do

• Deliver personalized hospitality and support throughout the member and guest journey.
• Resolve member feedback and complex escalations using NPS data, while implementing service improvements.
• Support community events, networking initiatives, and desk coverage during business hours.
• Lead daily building operations, including service requests, move-ins, move-outs, maintenance work orders, and health and safety compliance.
• Manage controllable operating costs and partner with Security on building safety protocols.
• Support leasing tours, ancillary service sales, membership upgrades, renewals, and expansion opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• Preferred 3+ years of experience in hospitality, multi-unit retail, or a related field.
• Ability to manage multiple priorities in a fast-paced environment with a proactive, entrepreneurial approach.
• Strong verbal and written communication skills and the ability to build relationships with diverse stakeholders.
• Experience using data, Qualtrics, Salesforce, or similar CRM tools to support decision-making and improve member satisfaction.
• High accountability, strong work ethic, problem-solving ability, and professional self-awareness.

Culture & Benefits

• Full-time employment with comprehensive healthcare benefits.
• 20 days of paid time off, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• 401(k) plan and life and AD&D insurance.
• Collaborative community environment with employee community groups and opportunities to contribute to global projects.