Associate, Bilingual Client Services Representative (Mandarin or Cantonese Required) (Fintech)

Location: St Louis, Missouri, United States

Salary: USD $50,000–$57,000 per year, plus bonus and language incentive opportunities.

Company

hirify.global provides financial services and investment products to domestic and international clients.

What you will do

• Service international and domestic clients with trading and general account inquiries.
• Assist clients with stocks, ETFs, mutual funds, options, and Stock Plan Services.
• Provide client support through phone, chat, and email in a fast-paced environment.
• Translate documents for internal partners and support clients in a foreign language.
• Build trusted client relationships through clear, empathetic, and professional communication.

Requirements

• Read, write, and speak Mandarin or Cantonese in addition to English.
• Obtain and maintain Series 7 and Series 63 licenses, or successfully complete the required licensing within the allotted training period.
• Communicate effectively in both written and verbal interactions.
• Work a structured schedule, including assigned lunch and break times and potential evening, overnight, or early-morning shifts.
• Demonstrate professionalism, integrity, enthusiasm, sound judgment, and a strong work ethic.

Nice to have

• Two or more years of college study in finance, economics, business administration, or a related field; a bachelor’s degree is preferred.
• Two or more years of customer service experience, preferably in financial services.
• At least one year of experience supporting clients through phone, chat, or email.
• Basic to intermediate knowledge of investment products and the ability to explain complex subjects.

Culture & Benefits

• Flexible work options with regular in-person collaboration.
• 401(k) with company match and employee stock purchase plan.
• Paid vacation, volunteering time, and a 28-day sabbatical after five years for eligible positions.
• Paid parental leave, family-building benefits, and health, dental, and vision insurance.
• Tuition reimbursement and continuous learning opportunities.