Support Engineer (AI)

Location: Remote within the United States; the role is associated with New York, New York.

Company

hirify.global is an AI-first startup helping large enterprises deploy LLM-powered applications and AI systems.

What you will do

• Investigate and resolve technical issues reported by enterprise customers from triage through resolution.
• Analyze logs, reproduce issues, and identify root causes before escalating to Engineering.
• Use AI tools to investigate system behavior, understand unfamiliar product areas, and document findings.
• Communicate clearly with customers, Product, Engineering, and internal teams throughout the support process.
• Document recurring issues and solutions, contribute to knowledge bases and playbooks, and share customer feedback with Product.

Requirements

• 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role.
• Strong troubleshooting skills and the ability to investigate complex technical issues independently.
• Understanding of web applications, APIs, integrations, logs, and basic system behavior.
• Hands-on experience with AI tools such as ChatGPT, Claude, or Copilot.
• Excellent written and spoken English required.
• Customer-first mindset, strong ownership, follow-through, and adaptability across varied products and customer contexts.

Culture & Benefits

• Exposure to complex enterprise environments and AI products.
• Fast product cycles with direct ownership and impact.
• Close collaboration with customers, Product, and Engineering.
• Opportunity to learn how large-scale AI systems are deployed in real-world environments.