2 дня назад
Associate Customer Success Enablement Manager (EMEA)
56 000 - 77 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Associate Customer Success Enablement Manager (EMEA) (Customer Success Enablement): Building Okta's first CSM-focused enablement motion in EMEA with an accent on technical readiness, product knowledge, training localization, and stakeholder alignment. Focus on designing data-driven enablement programs, coordinating global content delivery, and measuring program impact across multicultural European audiences.
Location: Dublin, Ireland; hybrid
Salary: €56,000–€77,000 annual base salary for candidates located in Ireland, plus equity where applicable, bonus, healthcare coverage, paid time off, and parental leave.
Company
Okta provides identity security infrastructure that helps organizations securely adopt AI and protect human and digital identities.
What you will do
- Build Okta’s first Customer Success Manager-focused enablement motion across EMEA.
- Identify technical and role-readiness needs for EMEA Customer Success teams and translate them into enablement programs.
- Design, coordinate, localize, and deliver training, communications, and tooling with global enablement partners.
- Partner with Customer Success leadership, product, learning and development, content, and enablement teams.
- Use data and performance management to evaluate program effectiveness and prioritize future initiatives.
- Lead discovery sessions, gather field input, and align stakeholders on requirements and outcomes.
Requirements
- 5+ years of enablement experience in the software industry, ideally supporting Customer Success or post-sales teams.
- Deep understanding of Customer Success and enablement strategies.
- Ability to understand, work with, and present to technical audiences.
- Strong presentation, executive presence, verbal, and written communication skills.
- Understanding of cultural and business nuances across EMEA, particularly European markets.
- Ability to collaborate independently in a fast-moving, highly matrixed, international virtual environment.
Nice to have
- Industry and product knowledge.
- Experience facilitating, solving problems, setting priorities, multitasking, and analyzing program results.
- Comfort with occasional travel across the EMEA region.
Culture & Benefits
- Hybrid work environment with an in-person onboarding experience.
- Global community spanning more than 20 offices worldwide.
- Comprehensive healthcare coverage and financial benefits.
- Paid time off and parental leave in accordance with applicable plans and policies.
- Opportunities for talent development, connection, and community participation.
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