Customer Operations Analyst (Temporary) (Fintech)

Location: US Remote; candidates must be eligible to work in the United States for full-time employment.

Salary: $30.00–$35.00 per hour

Company

hirify.global provides a digital sales and service platform for U.S. banks and credit unions, combining onboarding, digital banking, data, and marketing solutions.

What you will do

• Audit and document how customer, account, and contact records are created, updated, and synchronized across Myhirify.global, PingIdentity, Salesforce, and ServiceNow.
• Review Salesforce data for completeness, consistency, usability, and alignment with business requirements.
• Define required information for actionable contact and account records and trace key fields to source systems.
• Design and refine customer-facing and employee-facing forms, intake screens, and data-entry workflows.
• Create process maps, field dictionaries, data dictionaries, and written specifications while recommending data-quality improvements.
• Support reports, dashboards, data cleanup, enrichment, user acceptance testing, and issue resolution.

Requirements

• 0–2 years of experience; recent graduates and career changers are welcome.
• Bachelor’s degree or equivalent practical experience in Business, Information Systems, Communications, or a related field.
• Comfort working with structured data in Google Sheets or Excel.
• Ability to learn new software platforms, navigate multiple tools, and document processes clearly for non-technical audiences.
• Strong organization, attention to detail, curiosity about system integrations, and ability to work independently in a remote environment.
• Must be eligible to work in the United States; employment sponsorship is not available.

Nice to have

• Familiarity with Salesforce contact and account objects, ServiceNow, web forms, intake workflows, or data-entry screens.
• Basic understanding of REST APIs or system integrations.
• Experience in a SaaS, fintech, or B2B technology environment.
• Familiarity with process documentation tools such as Lucidchart or Miro.

Culture & Benefits

• Remote-first work environment.
• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive workplace.