Product Support Engineer (Insider Threat Management)

Location: Cork, Ireland

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect people, data, and AI workflows across email, cloud, and collaboration tools.

What you will do

• Respond to customer technical support tickets and provide remote assistance by phone, email, and chat.
• Diagnose and resolve software, operating system, networking, hardware, and system integration issues.
• Install and upgrade software related to the Insider Threat Management platform.
• Manage product escalations and liaise with customers and tiered support teams.
• Document technical inquiries and support activity in the ticketing system, with Salesforce experience preferred.
• Develop knowledge-sharing content and act as a subject matter expert for the relevant technology area.

Requirements

• 3+ years of experience in Technical Support, Product Support, Customer Engineering, or a similar customer-facing technical role.
• Strong ability to analyze XML and JSON, interpret API requests and responses, and troubleshoot REST APIs.
• Hands-on experience supporting and troubleshooting macOS environments is required.
• Experience deploying and managing macOS devices with MDM solutions such as Microsoft Intune or Jamf Pro.
• Knowledge of operating systems, web services, networking, hardware platforms, application diagnostics, browser developer tools, endpoint telemetry, system logs, and regular expressions.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent practical experience.

Nice to have

• Experience administering and troubleshooting Microsoft Windows environments.
• Linux system administration experience, including system and network configuration, software installation, troubleshooting, and scripting with Bash, PowerShell, or Python.
• Experience with Windows, Windows Server, Linux, macOS, IIS, Node, JSON, REST APIs, and web services.

Culture & Benefits

• Full-time employment with competitive compensation and comprehensive benefits.
• Flexible work environment and global collaboration opportunities.
• Annual wellness and community outreach days.
• Continuous learning, professional development, and recognition for contributions.
• Exposure to cybersecurity and Insider Threat Management technologies.

Hiring process

• Submit an application with supporting information.