Patient Financial Counselor

Location: Boston, Massachusetts, United States; hybrid schedule with 2–3 onsite days per week

Salary: $47,700–$54,000 per year

Company

hirify.global provides cancer research, patient care, medical education, and public health programs.

What you will do

• Conduct patient registration interviews and maintain accurate demographic, financial, and personal information.
• Verify insurance eligibility, benefits, and authorization requirements using payer systems and carrier contacts.
• Confirm financial clearance and escalate cases to the Financial Clearance team when needed.
• Assist uninsured and underinsured patients with MassHealth applications, plan selection, and financial assistance programs.
• Prepare self-pay estimates, explain beneficiary notices and waivers, and collect required deposits or payments.
• Respond to patient and staff inquiries by phone and email while completing assigned work queues and projects.

Requirements

• High school diploma or GED required; a bachelor's degree is preferred.
• At least 1 year of relevant experience in customer service, hospital or physician offices, referrals, prior authorization, financial counseling, or billing.
• Basic knowledge of managed care policies, medical terminology, and Epic or other hospital information systems.
• Strong written and verbal communication, customer service, collaboration, analytical, and problem-solving skills.
• Ability to maintain confidentiality when handling sensitive patient information and meet deadlines with direction.
• Ability to work onsite in Boston 2–3 days per week is required.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work supporting cancer research, treatment advances, and public health programs.
• Collaboration with Harvard Medical School-affiliated hospitals and other healthcare partners.
• MassHealth Certified Application Counselor training and ongoing certification training are provided.