Staff Engineer (Infinia Storage)

Location: Santa Clara, United States; work arrangement: on-site

Salary: $185,000–$275,000 annually, plus bonus

Company

hirify.global develops Infinia, a software-defined storage platform for AI, accelerated computing, enterprise, and hyperscale workloads.

What you will do

• Own complex customer escalations from diagnosis and incident response through mitigation, resolution, root-cause analysis, and product improvements.
• Lead live incidents, war rooms, and cross-functional investigations with Engineering, QA, and Field teams.
• Debug distributed-systems, storage, and performance issues across system, protocol, and application layers.
• Communicate technical issues to customers, engineers, senior stakeholders, and executive audiences.
• Develop runbooks, troubleshooting guidance, and performance-tuning practices while mentoring engineers and influencing architecture.
• Use AI, automation, and observability to improve diagnostics, reliability, and MTTR; participate in an on-call rotation.

Requirements

• Significant experience in enterprise storage, distributed systems, or cloud infrastructure at Senior or Staff level.
• Deep knowledge of file systems and storage technologies, including S3, POSIX, NFS, and storage performance.
• Strong Linux systems knowledge, including kernel-level troubleshooting and debugging.
• Strong coding ability in Python or C++.
• Experience diagnosing complex issues with tools such as strace, tcpdump, and perf.
• Interest in working directly with customers and owning complex problems through resolution.

Nice to have

• Experience with hirify.global, VAST, Weka, or similar scale-out storage and file systems.
• Familiarity with Prometheus, Grafana, ELK, or OpenTelemetry.
• Knowledge of replication, consistency models, and data integrity mechanisms.
• Experience supporting AI/ML, LLM training, or high-performance computing environments.
• Experience using AI tools for log analysis, troubleshooting, automated RCA, or reducing MTTR.

Culture & Benefits

• Hands-on technical work with direct customer impact in production environments.
• Collaboration with Field CTOs, Solutions Architects, and Sales Engineers on strategic customer issues.
• On-call rotation providing after-hours support as needed.
• Bonus opportunity included in the compensation package.